Support

Need Help?

We typically respond within 24–48 hours.

01

Contact Us

For account issues, notification problems, or bug reports, reach out through one of the channels below. Discord is the fastest way to get a response.

Discord Server
@taexzm29 on Discord
support@rusniper.com
02

Common Issues

  • Login or Linking If you linked Discord/Google and accounts appear split, report the exact provider you used and your UUID from the app settings page.
  • Push Notifications Make sure notifications are enabled in both device settings and app settings. If alerts still fail, send your platform (iOS/Android), token registration logs, and the time of the missed alert.
  • Dashboard Problems If the web dashboard is stale, refresh once and sign out/in. If it persists, share your browser and a timestamp.
  • Version Blocking If you see an update required prompt, install the latest app version from your store and relaunch before contacting support.
03

How to Report a Bug

Include enough detail so the issue can be reproduced quickly:

  • Platform iOS or Android, plus the app version number.
  • Steps taken What you tapped or ran right before the issue happened.
  • Expected vs. actual What should have happened and what happened instead.
  • Evidence Screenshot, screen recording, or crash logs if available.
Tip: For missed notifications, include your course index number and the exact minute (local time) so backend logs can be correlated.
04

Account & Data Requests

For deletion, privacy, and policy details, see the legal pages below. Account deletion can also be done directly in the app without contacting us.

  • Privacy Policy https://rusniper.com/privacy — data we collect, retention periods, your rights.
  • Terms of Service https://rusniper.com/tos — acceptable use, disclaimers, contact for appeals.
  • In-app deletion Settings → Danger Zone → Delete Account. Instant and permanent — no contact required.
05

Response Time

Most support requests via Discord and email are answered within 24–48 hours, depending on queue volume and issue complexity. During Rutgers registration periods response times may be longer.

For urgent issues — such as a confirmed bug affecting notifications during an active registration window — opening a thread in the Discord server is the fastest path to a fix.